2026 - 2027 Purdue University Career Success Handbook

HEATHER HOSPITALITY (317) 123-0987 • hhospitality@icloud.com • www.linkedin.com/in/heatherhosp

EDUCATION PURDUE UNIVERSITY

West Lafayette, IN

May 2026

Bachelor of Science in Hospitality & Tourism Management

● Minor in Events & Meetings Management

PROFESSIONAL EXPERIENCE SAXBYS

West Lafayette, IN

Team Lead/Trainer February 2026-Present ● Ensure smooth operation of the cafe by successfully completing opening and closing procedures, effectively managing and delegating tasks, and providing exceptional guest service ● Create PARs lists and prepare for future shifts through prepping items, maintaining a clean cafe, and communicating with other team leads about important on-shift information ● Trained new team members using proper Saxbys standards and procedures ● Oversee the actions of team members, and provide constructive and supportive feedback when necessary DORA HOSPITALITY, STAYBRIDGE SUITES Plainfield, IN Hospitality Sales & Operations Manager in Training May 2025-August 2026 ● Liaised with guests and potential guests, conduct informative tours of the property in a professional manner, and provide personalized experiences for every guest ● Demonstrated knowledge of current events, hotel amenities and local happenings to ensure proper recommendations and advice to guests ● Created group blocks and other functions in hotel management software, Opera DISNEY COLLEGE PROGRAM, PORT ORLEANS RESORT - FRENCH QUARTER Orlando, FL Concierge, Runner, Trainer August 2025-May 2026 ● Provided a personalized, seamless guest experience to every guest to build a relationship that provides continuous support throughout their stay ● Showcased proficiency in Hotel Experience, HotSOS, My Disney Experience, and effectively collaborated with back office and other departmental Cast Members ● Took initiative to create magical moments for guests, sought support from fellow cast members and leaders for personalization ● Demonstrated knowledge of current theme park and resort updates to ensure accuracy when assisting guests ● Selected, personally, by leadership to train a new Cast Member on procedures and software, and acclimate them to the resort ● Volunteered for overnight hurricane ride out crew, provided advice and guidance to guests through extremely difficult situations, while proving flexibility and resilience when situations did not go as planned October 2025-Present ● Reestablish the honor society after sitting dormant through organizing a member induction ceremony, planning member events and creating awareness of the society PURDUE ORIENTATION PROGRAMS West Lafayette, IN Boiler Gold Rush Team Leader March 2024-August 2024 ● Created a welcoming environment for a diverse group of incoming freshmen through the facilitation of activities and discussions ● Designed personalized itineraries for students based on their needs and concerns for their transition to college LEADERSHIP ETA SIGMA DELTA West Lafayette, IN Purdue Chapter President

PURDUE BLACK TIE DINNER

West Lafayette, IN

March 2023-March 2024

Service Team Lead

● Guide a group of volunteers through the set up and execution of a black-tie formal dinner ● Provided training on 24-Karat Synchronous Service that is used during each course of the dinner

SAMPLE RESUME

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